Legal

Terms of Service

Last updated: June 30, 2026

These Terms of Service govern access to and use of SoftwareDLC websites, applications, APIs, and related services. By using the service, you agree to these Terms on behalf of yourself or the organization you represent. SoftwareDLC is operated by a Delaware corporation.

Accounts and organizations

• You must provide accurate account information and keep credentials secure.
• You are responsible for activity under your account, API keys, and organization workspaces.
• Organization administrators may manage users, permissions, billing, projects, and organization-controlled content.
• You must be at least 13 years old to use the service. If you are under the age of majority where you live, you may use the service only with permission and supervision from a parent, legal guardian, employer, or other organization that is authorized to let you use the service.
• If you create or administer an organization, you represent that you have authority to accept these Terms and manage the organization's workspace, billing, users, and content.

Acceptable use

• Do not use the service to violate laws, infringe rights, or process content you do not have permission to use.
• Do not attempt to bypass security controls, rate limits, billing controls, authentication, authorization, or access restrictions.
• Do not interfere with service availability, probe for vulnerabilities without authorization, or use the service to distribute malware or harmful content.
• Do not use the service in violation of export controls, sanctions, or other trade restrictions that apply to you, your organization, or the content you submit.

Customer content

You retain ownership of content you submit to the service, including project data, graph data, source artifacts, prompts, and imported materials. You grant SoftwareDLC the rights needed to host, process, transmit, display, secure, and operate that content solely to provide and improve the service.

Organization administrators may control organization workspaces, including inviting or removing users, changing permissions, managing billing, exporting or deleting organization-controlled content where available, and deciding whether members retain access after role, employment, or subscription changes. If an organization subscription lapses, we may restrict workspace access, editing, AI usage, imports, or other paid features while preserving data for a reasonable recovery period unless deletion is requested or legally required.

AI-assisted features

AI-generated suggestions, summaries, or proposed changes may be incomplete or inaccurate. You are responsible for reviewing outputs before relying on them, merging changes, or using them in production decisions.

You are responsible for deciding what confidential information, source code, prompts, files, repository data, package data, or other materials to submit to AI-assisted features or imported-code workflows. You must have the rights needed to submit, import, analyze, transform, and store that content, including any rights required by third-party repository, package, or open-source licenses. AI providers and processing services may apply their own technical limits and processing terms.

Beta features and releases

The platform, and some products or features within it, may be identified as beta, preview, experimental, or otherwise pre-release. Beta features may be incomplete, change without notice, contain errors, experience interruptions, or be discontinued. You agree to use beta features at your own discretion, to review any outputs before relying on them, and that beta features are provided without commitments to availability, compatibility, support, security certification, or future release unless we expressly state otherwise in writing.

Billing

Paid platform seats are billed monthly unless another order form or checkout flow says otherwise. Adding users during a billing cycle may create prorated charges for the rest of that cycle. Cancellations take effect at the end of the then-current billing cycle, and access normally continues until that date if the account remains in good standing. Taxes, renewals, plan changes, and usage charges are governed by the plan terms presented at purchase or in the billing area. You authorize us and our payment providers to process applicable charges.

If payment fails, we may notify the organization administrator and retry payment. If the issue is not resolved within 14 days or by the start of the next billing cycle, whichever is later, we may suspend paid features, workspace access, AI usage, imports, or other usage until payment is resolved. We may suspend sooner for fraud, abuse, chargebacks, or security risk.

AI credits do not expire unless a specific purchase flow says otherwise. Unused credits are generally refundable on request, reduced by payment processor fees, taxes, chargeback costs, already-consumed usage, and other non-recoverable transaction costs. Credits may be non-refundable when required by law, fraud controls, abuse prevention, promotional terms, or a separate written agreement.

SoftwareDLC rights

SoftwareDLC and its licensors retain ownership of the service, software, design, documentation, trademarks, and related intellectual property. These Terms do not grant rights except as needed to use the service as permitted.

Suspension and termination

We may suspend or terminate access if you violate these Terms, create security or legal risk, fail to pay amounts due, or use the service in a way that may harm SoftwareDLC, users, or third parties.

After termination or cancellation, organization administrators may be given a reasonable opportunity to export available organization content unless access was terminated for legal, security, abuse, or payment-risk reasons. We may delete or archive inactive, terminated, or unpaid workspaces after a reasonable recovery period, subject to legal, security, billing, and backup-retention requirements.

Third-party services

SoftwareDLC may interoperate with third-party services such as hosting, authentication, payment, email, repository, and AI providers. Your use of third-party services may be subject to their own terms and policies. We are not responsible for third-party services outside our control.

Indemnity

To the extent permitted by law, you and the organization you represent will defend and indemnify SoftwareDLC from claims, damages, liabilities, costs, and expenses arising from your content, your use of the service, your violation of these Terms, or your violation of law or third-party rights.

Intellectual property notices

If you believe content in the service infringes your intellectual property rights, send a notice to support@softwaredlc.com with enough detail for us to identify the content, understand the claimed right, and contact you. We may remove or restrict content, accounts, or workspaces in response to valid notices or repeat infringement concerns.

Disclaimers and liability

The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. SoftwareDLC disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, SoftwareDLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill.

Unless a separate written agreement states otherwise, SoftwareDLC does not provide a service-level agreement, uptime commitment, security certification, or support response-time commitment.

Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Subject to any mandatory law that says otherwise, disputes will be resolved exclusively in the state or federal courts located in Delaware. You and SoftwareDLC waive the right to bring claims as a class action, class arbitration, private attorney general action, or other representative proceeding to the maximum extent permitted by law.

Changes

We may update these Terms from time to time. Continued use of the service after changes become effective means you accept the updated Terms.

Notices

We may provide notices through the service, by email to the address associated with your account or organization, by posting on our website, or by other reasonable means. Legal notices to SoftwareDLC should be sent to support@softwaredlc.com unless we provide a different notice address in writing.

Contact

Questions about these Terms can be sent to support@softwaredlc.com.